Resources

Notes from the desk.

Practical writing for onboarding, credit, treasury and compliance teams in Sri Lanka. No hype; the occasional strong opinion.

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FEATURED · COMPLIANCE · 8 MIN

What the Customer Due Diligence Rules mean for AI-assisted onboarding

Where an assistant can collect and verify, where it must stop, and how to keep the officer’s confirmation at the centre of the record.

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DOCUMENTS · 6 MIN

Reading a Sinhala NIC with confidence: why we reject more than we accept

Glare, shadow and the 0.95 gate: what a rejection buys you.

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CREDIT · 10 MIN

Income verification from bank statements: a practical guide for loan officers

Salary regularity, undeclared obligations and the deposits that appear a week before an application.

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TREASURY · 7 MIN

Cash forecasting for a branch network: what treasurers told us

Why the 7-day view matters more than the 30-day one, and what breaks it.

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CREDIT · 9 MIN

Explaining a borrower profile to a credit committee, and to the borrower

Factors, not scores. A template for the conversation.

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CREDIT · 6 MIN

Kinder collections: what settlement patterns tell you about timing

Most late payers are mistimed, not unwilling. Here is how to tell the difference.

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PRODUCT NOTES · 4 MIN

Finline KYC: guarantor sub-requests and the customer upload link

Two small features that removed the most back-and-forth from account opening.

[Article titles are proposed; the featured piece is drafted, the rest link to it as a template. Images are placeholders.]

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