SUB-SERVICES
Account opening · Add guarantor
Guarantors are linked sub-requests on the same case. Personal-loan onboarding is next.
CUSTOMER UPLOAD LINK
No account. No login.
Customers drag and drop JPG, PNG or PDF (up to 10 MB each) from their phone. Files land in the officer’s case with progress and preview.
HANDOFF
Three doors out
Export approved fields and files as a zip, send to verification, or send to core banking after a confirmation dialog.
The interview
Five steps to an open account.
Finline requests one thing, processes it, then moves on. It never asks for a document the step doesn’t need.
Identity
NIC or driving licence, front and back. Both sides may be in one file. Name, ID number and address are extracted; the officer confirms each.
Contact
Phone number and email, entered once and validated.
Address proof
A utility bill issued within 3 months. Older bills are rejected; a name or address that doesn’t match the ID is flagged.
Purpose & funding
Purpose of the account and source of funds, recorded in the customer’s words.
Final review
A recap of every confirmed field. Then export, send to verification, or send to core banking.
Behaviour rules
Strict on purpose.
The assistant’s rules are written down and enforced. They are the reason your compliance team can trust the record.
One step at a time
Request → process → next. No batch guessing.
Only the requested document
A wrong or extra file is not processed; Finline asks for the right one.
Every value explicitly confirmed
A field is “approved” only after the officer confirms it in the chat. Corrections are accepted and re-confirmed.
A high bar for documents
Blur, glare, shadow, missing corners or an unreadable PDF: rejected, with the specific reason.
Confidence-gated extraction
Extracted text is shown only when confidence is very high. Otherwise the officer types it.
Translations confirmed
Sinhala or Tamil IDs are translated to English; the officer confirms the translation before it is recorded, or uses a driving licence instead.
Stays on task
Off-topic requests and prompt-injection attempts are ignored. The interview is the only job.
The workspace
Everything the officer needs, on one screen.
Streaming chat with the assistant, where documents are dropped and values confirmed.
Case details panel showing every field and file as pending, processing, approved or rejected, updating live.
Request history for past cases; a new request clears the session and starts clean.
Three languages: interview in English, සිංහල or தமிழ்.
Not yet requested or provided.
Being read; a progress bar and preview appear per file.
Confirmed by the officer, with name and time.
Refused with a specific reason; a replacement is requested.
Who decides
The officer remains the final authority.
Works with